Terms and Conditions
What would void this guarantee?
- Not Being present for delivery
- Not showing picture proof of DOA within 4 hours of arrival
- Improper husbandry causing the animal to fall ill or pass away
We reserve the right to have any package held at your local FedEx Hub if temperatures overnight at below 40 degrees or above 80.
We reserve the right to refuse sale to anyone. If for some reason a inventory error occurs we will refund 100% for the item or animal which is not sent.
Please answer these short questions to us in email form to help us better trouble shoot if your having any issues with your animal and to abide by the health guarantee:
- What species did you purchase?
- What size tank?
- What is the setup like..Substrate/plants/etc
- temps and humidity, please included the method you obtained those readings
- what food items have you tried to offer, and by what method
- include a picture of your setup and the frog with your email please
Shipping charges include all heat or cold packs as well as insulted boxes for each shipment. We do not charge for handling. Shipping is NON refundable once order is shipped
All cancellations to orders are subject to a 10% restocking/holding fee.
No Guarantee is given to feeders, microfauna, or plants if at minimum the 2 day shipping option was chosen. We can not guarantee they will arrive live via any other service
By purchasing from us you are agreeing to these terms